I recently ordered a ring for Parchayi from Brilliance.com. I looked around and didn’t find many reviews of the site and most reviews were positive but there were some negative reviews. However, after our diamond search we found that Brilliance prices were unbeatable so we decide to buy from them anyway.
We placed our order online only to learn next day that the diamond we selected was out of stock!! This was exactly what some of the reviews said. Anyway after some furious phone calls to Brilliance and talking to Jonathan (ext. 105), he promised to find us a better diamond for a similar price. And they did. They found a bigger diamond which was only $100 more than the one we selected. I was hoping they would match the price with the one we selected but after a lot of bargaining, they met me midway and gave me 50$ off. This was in addition to the coupon discount.
The order arrived one day earlier than expected and the packaging was excellent, so was the diamond. All in all the shopping experience with them was excellent except for the initial out of stock diamond. And their prices cannot be beat and they have a very large selection. Seriously. Compare them with any other online diamond store. I did. They also provide a free appraisal (most sites do but some charge extra for this) and sent a copy of the appraisal to our insurance company so the ring was insured as soon as we got it.
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