Blockbuster recently updated the Queue options ending a longstanding complaint about the requirement to have available movies at the top of your queue.
But now their store return system is busted. I exchanged an online rental for a store rental. I returned the store rental the next day. 30 hours later the disc is still in my queue.
So I click the report button, and what I get is a notification to call the store.
So I call the store and their system says I returned the movie yesterday and also have a 1$ credit for returning it in one day.
Anyway I sent in a complaint to Blockbuster both on twitter and via their Customer service contact.
I’ll update this post when I get a response. But I’m sure this is a throttling method where they don’t want you to get discs very fast. I was hoping to test that that the “Speed” option really works and I run into this. I would switch to Netflix in a heartbeat if they didn’t charge extra for Bluray and I would stop hearing complaints about new movies not shipping to heavy users. At least Netflix doesn’t lie about throttling. They are intentionally vague but at least they admit it. Unlike BB, which just comes up with lame excuses.
Update: Blockbuster online customer service already responded (in less than two hours) that they have cleared the movie from my queue and I got the usual free rental coupon that I get every time I complain about Blockbuster screw-ups. An interesting thing in the email that the rep sent me is this
For consistent and prompt shipments, please keep 15 or more “available” titles at the top of your queue.
That totally sucks
Update: (Sat Oct 24) The Speed option is bogus. To test the speed option I put some future and long wait releases in the top 15 in my queue. That still didn’t cause anything to ship on Friday (previous movie returned to store Wednesday, system glitch caused it to be marked as returned on Thurdsay after complaining). And if the limited shipments on Monday is true, I’ll have to wait at least 2, maybe three business days for the next movie to ship.
Update: Somehow my update to this post got lost? I got a call from BB customer service on Oct 26/27 after complaining about this problem on Twitter. It seems that the speed issue is now fixed. Since then I’ve seen my movies ship on time until now. So if you see no more updates to this BB has fixed the issue.